Frequently Asked Questions

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OTTER WEATHERVANES - FAQ’S

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Frequently asked Questions

Q)What are OTTER weathervanes made of?

A)Our weathervanes are made of steel. We do not make copper weathervanes. However, unlike many manufacturers, we are happy to disclose all material sizes used in the manufacture of our weathervanes - click here for full details.

Q)What is the finish on an OTTER weathervane?

A) We have two finishes, economy and deluxe - click here for details, but in simple terms, the deluxe finish will never need re-painting, but the economy finish will.

Q)Does it come in a box?

A)All our weathervanes come in flat-pack form with instructions for assembly. Assembly really is very simple, and the instructions are written in plain English, not gobbledegook!

Q) Can I commission a new design?

A) Yes, click here for details, and then scroll to the bottom of the page.

Q) How do I fix my weathervane?

A) OTTER weathervanes come with a choice of fitting bracket, included in the price - click here for details

Q) Which way does a weathervane point?

A) The arrow of a weathervane points into the wind - therefore if the arrow is over the N, there is a North wind, because north winds come from the North.

Q) How do I set the weathervane to the correct orientation?

A) To be really accurate, you need a compass. Alternatively, if you stand with your back to the sun at mid-day GMT, you will be facing north. If, however, it is cloudy and raining you will get wet, so go indoors, have a cup of tea, and try again tomorrow!

Q) Are weathervanes in stock?

A) No, every weathervane is individually made to order. We do, however, keep a wide range of components in stock. If we have the motif in stock, it will usually take 2-3 weeks before despatch for black weathervanes, or 4-5 weeks for a coloured weathervane. If the motif is not in stock, please add a minimum extra 2 weeks. If you are working to a deadline, please let us know and we will do our best to accommodate you. If you would like to check on availability please contact us by phone or email stating size and finish required. It might help if you had a second choice, or even a “wish list”.

Q) What is your returns policy?

A) Because all weathervanes are made to order, we cannot accept returns. If, however you have bought or received an OTTER weathervane as a gift and chosen the wrong fitting, we are happy to exchange it for the correct one. In this case, provided the original is returned in pristine, re-sellable, condition we will simply charge the postage, at cost, on the replacement.

Q) How do I pay?

A) We accept, Visa, Mastercard, Maestro, Electron & Solo, but not American Express. If you use our secure on-line order form, or telephone your order to + 44 (0)1787 475060 you will supply your card details, but we will not take any money until your order is ready for despatch. We are aware that many people are nervous about on-line shopping and we hope that this policy provides extra re-assurance of our integrity. You may also pay by cheque, but for on-line shopping this is not usual. It is our policy to cash cheques on receipt, for security reasons.

Q) How do you deliver?

A) For UK mainland we use Interlink, a 24 hour carrier. Delivery will be before 3pm on the day following despatch, or 2 days for Scotland. Delivery addresses on off-shore islands and Northern Ireland will usually be despatched by Royal Mail or Parcel force. Overseas deliveries also use Interlink, via their Geopost parent company. Most overseas orders will be delivered within 2-3 days of despatch.

Q) Will you acknowledge my order?

A) On-line orders will receive an automated acknowledgement immediately, followed by a personal email acknowledgement within 3 working days. This will advise order number and anticipated despatch date. . If you do not receive an acknowledgement in 3 working days, please contact us to make sure we have received your order. (Sometimes customers give us an invalid email address, which delays an acknowledgement).

Q) Do you make anything else, apart from weathervanes?

A) Yes, we make house signs, and brackets for hanging baskets using the same motifs as are available on weathervanes. We also make saucepan stands and flower pedestals. We do not make gates or railings.

Q) What information do you store about your customers?

A) We keep details of your order for at least 3 years. We do NOT maintain a mailing list and never send out mail shots or promotional emails. We will never pass on your name or email address to a third party.

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